At Best Motorcycle Equipment (RiderArmorShop.com), we’re committed to getting your premium riding gear to you quickly and ensuring your complete satisfaction with every purchase. Our policies are designed with riders in mind – straightforward, fair, and focused on your safety.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
    • Recommended for time-sensitive orders
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote areas. International customers may be responsible for customs duties, taxes, or import fees which are not included in shipping costs.

Returns & Exchanges

We stand behind our premium motorcycle gear. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility Requirements

  • Items must be unused, in original condition, and in their original packaging
  • All tags and protective coverings must be intact
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Body Armour & Protection (once removed from packaging)
  • Helmets (due to hygiene and safety regulations)
  • Communication Systems (if opened)
  • Goggle Lens (if removed from original packaging)

How to Return an Item

Step 1: Contact Our Rider Support Team

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Email Template:
Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Rider Armor Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) for return/exchange:
– [Product Name]
– [Size/Color if applicable]

Reason for return/exchange: [Please specify]

I would prefer: [Refund to original payment method / Exchange for (specify product details)]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (based on your location)

Step 3: Ship Your Return

Package the item securely with all original packaging and include:

  • Return authorization number (clearly visible)
  • Copy of your invoice or packing slip

Important: Ship using a trackable method. We recommend insuring your return package as you are responsible for the item until it reaches our warehouse.

Step 4: Processing Your Return

Once received, our team will inspect the item(s) within 3-5 business days. We’ll notify you via email when:

  • Your refund has been processed
  • Your exchange item is being shipped
  • If there are any issues with your return

Refund Information

  • Approved refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return.
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • For exchanges, we’ll cover standard shipping costs for the replacement item

International Returns

For riders outside the United States:

  • You are responsible for any customs duties, taxes, or fees associated with the return
  • Mark the package as “Returned Goods” to avoid additional charges
  • We cannot refund original shipping costs for international orders

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost
  • In some cases, we may request return of the damaged item

Need Help?

Our Rider Support Team is here to assist with any questions about shipping, returns or exchanges:

  • Email: [email protected]
  • Mail: Best Motorcycle Equipment, 2171 Sycamore Circle, Fort Worth, TX 76102, USA

Ride protected, ride confident—we’re committed to your complete satisfaction both on and off the road.

– The Rider Armor Shop Team